Legal

Privacy Policy

This policy covers how Delivered Next Day Personally C.I.C will use personal information that is collected when you use the DNDP website.

What is collected?

The DNDP website does not store or capture any personal information when someone visits it. The system will log your IP address along with other information provided by your browser. This may include the name and version of the browser you are using, your operating system and any website address that referred you to the DNDP website. This information will only be used for producing anonymous website statistics and will be used to help us with the delivery of the services on the website.

However the system will record personal information if you:
  • Subscribe or apply for services that require personal information to be given
  • Use the contact us form and leave your details for us to respond
  • Report a fault and give your contact details for us to respond
  • Apply for an account with DNDP

Cookies

When you visit the DNDP website pages, a small text files called a 'cookie', is downloaded onto your computer. This is called a session cookie. This will only remain on your computer until you close your browser. This cookie is not used to identify you personally in any way. We will use this type of cookie to collect aggregated website statistics that allow us to understand how visitors use the site. All of the information collected will be anonymous and only used to help us improve the website and report to funders on usage.

A persistent cookie will be downloaded when you first visit the site. These remain in your browsers cookie store between sessions. This type of cookie will allow us to identify repeat visitors to the site. Persistent cookies are also used to allow registered users to use the site without logging in on every visit.

You may opt to view the site without cookies by adjusting your browser's settings. If you do disable cookies some functions of the site may no longer work correctly. For more information on cookies see the All About Cookies website

What we will do with your information

The system will record personal information if you:
  • subscribe to or apply for services that requires personal information
  • report a fault and give your contact details for us to respond
  • contact us and leave your details for us to respond
  • Apply for an account with DNDP
Any information that is collected by DNDP from this website will only be used for monitoring purposes unless you have given consent for your information to be used – eg: Providing us with your email on a contact form so that we can get back to you. We will not share this information with third parties.

We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998. The data controller is Delivered Next Day Personally C.I.C (DNDP). If you have any queries regarding this please contact us.
Data Protection Policy

Data Protection:

Being a courier company means that we have access to names and address information of our customers of their customers to whom we deliver.

Please be advised that it is our policy not pass on any details to any third parties. Should any member of our staff be proved to be doing this they well be disciplined accordingly.

We are now registered with the ICO and have been placed on the Data Protection Register our registration number is Z123456

Extra care for your most critical data

Today’s regulatory environment now associates direct regulatory and financial consequences when sensitive data is compromised. Lost data is subject to disclosure on a variety of fronts – personal, financial, health information – with resulting damages to brand, reputation and potentially stock value.

Delivered Next Day Personally partnered with some of our largest and most tightly regulated customers to create a service that provides ultra-secure transport specifically designed for moving backup media directly between your facilities and our secure, off-site storage locations.
  • Delivered Next Day Personally vehicles will perform direct delivery and pickup service between your site and our vault.
  • We utilize only highly trained, experienced Delivered Next Day Personally drivers and our specially outfitted vehicles
  • Dual-driver team option - 2 x Delivered Next Day Personally professionals ensure customer data is never out of sight
Dedicated Transportation provides customers separate vehicles and transportation routes – ensuring that their information is not co-mingled with other customers’ media. Long distance and special project transportation are available to meet extra requirements beyond a customer’s existing contract for Dedicated Transportation—like air transport for distances greater than 1,000 miles and trial runs for Disaster Recovery programs.
Equal Opportunities Policy

A) Statement of Policy

  1. We recognise that discrimination is unacceptable and although equality of opportunity has been a long standing feature of our employment practices and procedure, we have made the decision to adopt a formal equal opportunities policy. Breaches of the policy will lead to disciplinary proceedings and, if appropriate, disciplinary action.
  2. The aim of the policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.
  3. We will ensure that the policy is circulated to any agencies responsible for our recruitment and a copy of the policy will be made available for all employees and made known to all applicants for employment.
  4. The policy will be communicated to all private contractors reminding them of their responsibilities towards the equality of opportunity.
  5. The policy will be implemented in accordance with the appropriate statutory requirements and full account will be taken of all available guidance and in particular any relevant Codes of Practice.
  6. We will maintain a neutral working environment in which no employee or worker feels under threat or intimidated.

B) Recruitment and Selection

  1. The recruitment and selection process is crucially important to any equal opportunities policy. We will endeavour through appropriate training to ensure that employees making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions.
  2. Promotion and advancement will be made on merit and all decisions relating to this will be made within the overall framework and principles of this policy.
  3. Job descriptions, where used, will be revised to ensure that they are in line with our equal opportunities policy. Job requirements will be reflected accurately in any personnel specifications.
  4. We will adopt a consistent, non-discriminatory approach to the advertising of vacancies.
  5. We will not confine our recruitment to areas or media sources which provide only, or mainly, applicants of a particular group.
  6. All applicants who apply for jobs with us will receive fair treatment and will be considered solely on their criminal record check, ability & qualifications to do the job.
  7. All employees involved in the recruitment process will periodically review their selection criteria to ensure that they are related to the job requirements and do not unlawfully discriminate.
  8. Shortlisting and interviewing will be carried out by more than one person where possible.
  9. Interview questions will be related to the requirements of the job and will not be of a discriminatory nature.
  10. We will not disqualify any applicant because he/she is unable to complete an application form unassisted unless personal completion of the form is a valid test of the standard of English required for the safe and effective performance of the job.
  11. Selection decisions will not be influenced by any perceived prejudices of other staff.

C) Training and Promotion

  1. 1. Senior staff will receive training in the application of this policy to ensure that they are aware of its contents and provisions.
  2. 2. All promotion will be in line with this policy

D) Monitoring

  1. We will maintain and review the employment records of all employees in order to monitor the progress of this policy.
  2. Monitoring may involve:-
    1. the collection and classification of information regarding the race in terms of ethnic/national origin and sex of all applicants and current employees;
    2. the examination by ethnic/national origin and sex of the distribution of employees and the success rate of the applicants; and
    3. recording recruitment, training and promotional records of all employees, the decisions reached and the reason for those decisions.
  3. The results of any monitoring procedure will be reviewed at regular intervals to assess the effectiveness of the implementation of this policy. Consideration will be given, if necessary, to adjusting this policy to afford greater equality of opportunities to all applicants and staff.
Health & Safety Policy

We at Delivered Next Day Personally C.I.C recognise our duties under the Health and Safety at Work Act 1974 and the accompanying protective legislation. We will endeavour to meet the requirements of this legislation so as to ensure that we maintain a safe and healthy working environment. Our managers and supervisory staff are informed of their responsibilities to ensure they take all reasonable precautions to ensure the safety, health and welfare of those that are likely to be affected by our undertaking.

Delivered Next Day Personally C.I.C recognises so far as is reasonably practicable the duty to ensure the following:

  • To provide and maintain a safe place of work, safe systems of work, safe equipment and a healthy and safe working environment.
  • To ensure that hazards are identified and regular assessments of risks are undertaken.
  • To provide information, instruction and training as is necessary to ensure employees and others are assured of a safe and healthy working environment.
  • Promoting the awareness of health and safety and encouraging health and safety best practice throughout our organisation.
  • To ensure we are taking the appropriate protective and preventative measures.
  • To ensure that we have access to competent advice and are able to secure compliance with our statutory duties.

In order that we can achieve our objectives, and ensure our employees recognise their duties under health and safety legislation whilst at work, we must ensure that we inform them of their duty to take reasonable care of themselves and others that may be affected by their activities. We ensure our employees are informed of their obligations to ensure they co-operate with management and adhere with Delivered Next Day Personally C.I.C safety rules which are provided within the Employee Safety Handbook.

Environment Policy

In keeping with our commitment to the values driving Social Enterprise, DNDP is just as concerned with our environmental credentials as we are to the people we serve and employ. This is of particular concern in the courier industry, in which the impact on the environment is very much at the forefront of what we do. There are few other businesses whose daily movements are so heavily dependent on the burning of fuel in order to get the job done, and as such we are constantly seeking out ways of evolving our practices with a view to lessening the damage done to the planet.

DNDP has been determined to do the right thing, environmentally-speaking, from the very moment of inception. All of the furniture and carpeting in our offices, for example, is reclaimed or recycled, and as far as possible we exchange information by telephone or email as opposed to relying on print-outs.

The business has also, from the start, been very much aware of “dead mileage” – couriers travelling back from jobs with empty vehicles – and as such has sought to combat this by encouraging our couriers to pick up packages for return journeys, thereby cutting the amount of time and energy expended on the road.

Also planned for the near future is the incorporation of bicycle couriers into the running of the business. As many of the packages delivered by DNDP are time-sensitive documents requiring swift and safe delivery, vast amounts of storage space are not required, making a bicycle a far more appropriate and environmentally-friendly vehicle than a large van. An added bonus? Cyclists are not bound by the same road restrictions as a motor vehicle, thus unaffected by traffic jams that would otherwise cause delays in delivery.

DNDP will also be investing in a couple of electric vans: as of yet, a fairly rare sight on the road, but a perfect example of DNDP’s progressive and pioneering ethos within the courier industry. Electric vehicles, as the name suggests, do not rely on fuel and thus do not create the damaging emissions a normal motor vehicle would. Taking into account the massive number of miles travelled on an average day by a courier – for example, just one trip between Glasgow and Edinburgh means roughly a 100-mile return trip – the environmental impact of DNDP could be extraordinarily deleterious without the introduction of such measures, and the company’s keen interest in doing so keeps it firmly in line with Social Enterprise’s obligation to promoting and nurturing the health of the planet.

Switching to electric vans won’t, unfortunately, be as simple as handing over the cash for the vehicles themselves: there’s also a great deal of adaptation required, at least whilst electric vehicles in Britain are the exception as opposed to the rule. For example, whilst these vans run with ruthless efficiency whilst fully charged (and as well as zero emissions, they also run without the dreadful noise normally produced by traffic!), they can only travel within a certain distance before they will require charging up. There are currently designated points in major cities at which this can be done – for example, the St Enoch’s Centre car park in Glasgow – however, couriers must be especially careful to plan their journeys beforehand to ensure they don’t suddenly find themselves out of power in the middle of nowhere. DNDP isn’t about to allow these limitations to interfere with our determination to make the business as environmentally friendly as possible, though, and has spent time strategically planning how best to incorporate electric vehicles into the business. The most efficient models can travel roughly sixty miles between boosts of charge: with this in mind, DNDP intends to have at least one each based in Edinburgh and Glasgow, two of Scotland’s major cities in need of servicing, with the distance between them almost perfectly matching an electric vehicle’s distance capacity. Electric vehicle technology is being constantly reviewed and improved, too, and with careful planning, time off the road for charging purposes can be easily built into a working day, or even scheduled to take place overnight in readiness for a full days’ travel.

Electric vehicles are also far better value for money than their fossil-fuelled counterparts: not only are fuel costs roughly 20 percent of the diesel equivalent, there are numerous financial incentives offered for making the switch, such as Zero Vehicle Excise Duty and Road Tax Exemption. The government has also recently pledged £30 million worth of support for the ‘Plugged In Places’ programme, which seeks to spread and enhance the availability of recharging technology across the UK, making it far easier to maintain an electric vehicle and far less of an inconvenience to no longer being able to depend upon the omnipresent petrol station. With fuel supplies both dwindling and escalating in price all the time, it’s clear to see that electric cars are the future, and DNDP is, as ever, at the forefront of positive change.

The model DNDP has in mind at present is the top-of-the-range Peugeot Partner Electric Van, whose specifics are the best on the market at present and will provide DNDP with an extraordinarily flexible and energy-efficient means of conveying customer’s packages. The load volume on this model is 3.3 metres squared, with a weight capacity of 636kg – this means DNDP can take on increasingly large commissions for delivery, doing so without adversely impacting the environment, whilst our clients are no longer restricted to packages no larger than can fit into an average car. The van currently charts 106 miles of travel between boosts of charge, which more than covers the distance between DNDP’s ports in Glasgow and Edinburgh and will certainly serve for an average days’ worth of deliveries across the Central Belt.

The Peugeot model also helps to counter one of the often-cited downsides to switching to electric – the fairly considerable initial cost of investing in such a vehicle. Aware of this potentially off-putting cost, Peugeot are offering an ‘all-inclusive’ package consisting of the vehicle itself, the battery, a three year warranty for the van and a five year warranty for the battery: all of which goes some way toward improving the overall value of investment in the technology and indicative of the savings to be made in the long run.

As can be seen, DNDP more than covers all bases as regards its dual responsibilities to Social Enterprise’s focus on “people and planet”, far more so than most of our competitors. We are not only heavily invested in tailoring our services as keenly as possible to our individual clients; always ensuring the personal touch marks our every business interaction; not to mention providing our disabled employees with the ways and means to reignite their lives with purpose and meaning, we seek always to do right by the environment upon which we depend. From the ground up, from carpet tiles to fuel miles, DNDP strives to fulfil our obligations to progressive, purposeful use of resources with as little waste and damage as humanly possible, and as such are breaking boundaries in the courier industry, Social Enterprise and beyond. Recycling, electric fuel and paperless offices were once considered the preserves of impossible futures: in the same way we turn disability into ability, we are turning science fiction into fact.